Andheri, Mumbai
Paper & Heart is a design studio in Andheri, Mumbai. This policy says what this site and the studio do with the details you share, as the Information Technology (SPDI) Rules 2011 and the Digital Personal Data Protection Act 2023 require.
Only what you give us. The two forms on this site carry a name, a way to reach you and what you write about the occasion. A conversation on WhatsApp or email carries what you send. If an order follows, billing and delivery details join them.
To write back to you, to hold your appointment, to send the portfolio you asked for, and, if an order follows, to produce, deliver and invoice it. Your details are never sold or rented. News of new work goes only to those who ticked the box asking for it.
Withdrawing is as easy as giving: one line to hey@paperandheart.co and your details are removed from the studio's records.
The enquiry form on this site, which delivers to the studio's own database, Meta for WhatsApp and Instagram (when the wall of recent work loads, Instagram may receive your device's address), Cloudflare, which hosts this site and holds that database, the couriers who carry orders — and, only if you allow it on the cookie notice, Google and Meta for the visit counting described below. Each works under its own terms.
The site keeps one small note in your own browser: which link brought you here — an Instagram story, say, or a WhatsApp message — so that if you write to us, we know which door you came through. It stays on your device, and it travels only with a form you choose to send.
To count visits, the site can also use Google Analytics and Meta's measurement tools. Neither loads until you allow it on the notice that asks, and declining changes nothing about how the site works for you. To change your answer later, clear this site's data in your browser and the notice will ask again.
The studio keeps your details for as long as it is in touch with you, so that when you write again we remember the occasion, the pieces and what you liked. Messages you send the studio on WhatsApp and Instagram are also kept in the studio's own records, so that when you write again the studio remembers what was said. They stay on those platforms too, under Meta's own terms. Invoices and order records are kept as long as tax law requires.
You may ask what the studio holds about you, have it corrected or erased, and nominate someone to act for you. Erasure from the studio's own records — the enquiry store, its database and its mail — is carried out by the studio itself. Where an outside partner also holds something, the request travels to them and completes on their timetable, and we confirm to you once it has; Google and Meta, in any case, never receive your name or contact details from this site. Write to hey@paperandheart.co; if you are not satisfied with the answer, you may complain to the Data Protection Board of India.
The forms on this site are meant for adults. For anything concerning a child, a parent or guardian should write on their behalf.
In accordance with the IT (SPDI) Rules 2011 and the DPDP Act 2023, the Grievance Officer and the person able to answer questions about the processing of your personal data is:
Hitesh · Co-founder & Grievance Officer
Paper & Heart, Mumbai, India
Email: hey@paperandheart.co
(subject line: “Privacy Grievance”)
We will acknowledge your grievance and resolve it as soon as possible, and in any case within one month of receipt.
When this policy changes, the new text appears here with the date it took effect.