Studio
Paper & Heart, Andheri, Mumbai
Every product and every service that leaves this studio is checked with the same consideration it was made with, because we hold ourselves answerable for it. What follows sets out plainly how the studio works, so that what reaches you carries the warmth it was made with.
These terms govern orders placed with Paper & Heart, Mumbai. Every engagement is confirmed in writing, and the written confirmation prevails over conversation.
Everything the studio makes is made fresh, for you. Nothing shown on this site is an offer of an identical piece at an identical price: each project is quoted and made for the occasion it belongs to.
Quotes are given in writing and hold for seven days. Materials, freight and duties move with the market, so beyond that a quote is re-confirmed rather than assumed.
An advance of 60% begins the work. The balance falls due once production is complete and before the order is dispatched.
The design is refined with you, with three rounds of changes included. Rounds beyond those are chargeable, and quoted before any further work begins. Your approval of the final proof is the instruction to produce, and changes after it are new work, quoted as such.
Where the quantity and the timeline allow, a prototype is made for your understanding and approval before the full order is produced. It is charged for, and that charge is adjusted against your order. A small run or a short runway does not always leave room for one, and where that is the case we will say so with the quote rather than later.
An order, once placed, is non-refundable. Any payment given is forfeited.
Work begins on receipt of the advance. The design stage then moves at the pace of your responses, and the production window quoted to you runs from the day the final proof is approved.
An estimate on the logistics is shared with you for your reference. However, the final logistics may vary depending on the actuals and is payable on the actuals. An international order may attract customs duties and taxes in the destination country. Depending on where it is going, the charges will be applicable and to be incurred by the client.
And if you would rather carry the transport yourself, with your own shipper, we will pack the order for it and hand it over. Tracking is shared within 2-4 days of order leaving the studio, depending on the destination, paperwork, dispatch etc.
Everything within the studio's control, the studio controls. Each order is checked piece by piece before it is packed, then wrapped, cushioned and braced for the journey ahead, and photographed and filmed as it is sealed, so the condition in which it left us is a matter of record rather than memory.
From there it travels under a single door-to-door contract of carriage, so one carrier is answerable for the whole journey to your address. If an order reaches you as anything other than it should be, write to us. We will share the packing record, take it up with the carrier alongside you, and help you toward the right outcome. What happens to an order once it is in transit sits outside the studio's control, and so outside what it can be held liable for, though never outside its care.
Slight variation between handmade pieces is the nature of the work, not a defect.
Colour asks for the same understanding. A screen makes colour from light and paper takes it from ink, foil and the material underneath, so a shade seen on your laptop or phone will not be the same shade held in the hand, and no two screens agree with each other either. We work to specified colour references rather than to a screen, and the colour and design codes for your project are shared with you whenever you would like to see them.
Neither side is liable for what is genuinely beyond it. If events interrupt the work, the wedding date is prioritised in the recovery.
The pieces you order are fully yours. The designs, artwork and everything on this site, the photographs, the words and the marks, remain the studio's; please do not copy, reprint or reuse any of it without written consent.
The studio photographs and films the work it makes, and publishes it: on this site, in the studio's portfolio and on its social channels. Confirming a project is your consent to that.
The details an order carries are handled as the policy describes.
A grievance is acknowledged within seven days and resolved within a month. The grievance contact is named in the Privacy policy.
These terms are governed by the laws of India, and the courts of Mumbai.